Our #1 Harbor Behavior is “Make it Better.” We strive to do that with every project and client interaction. It’s part of our DNA.

We know that we can’t do that without hearing from you. Thank you so much for taking the time to let us know how we are doing and where we can improve.

Today's Date *

Name of Company *

Name *

First

Last

Job Title *

Phone

Email *

Please rate your experience with us in the following areas. *

	Poor	Adequate	Good	Great
Project Knowledge and Experience	PoorProject Knowledge and Experience Poor	AdequateProject Knowledge and Experience Adequate	GoodProject Knowledge and Experience Good	GreatProject Knowledge and Experience Great
Services Provided	PoorServices Provided Poor	AdequateServices Provided Adequate	GoodServices Provided Good	GreatServices Provided Great
Final Deliverable	PoorFinal Deliverable Poor	AdequateFinal Deliverable Adequate	GoodFinal Deliverable Good	GreatFinal Deliverable Great
Customer Service	PoorCustomer Service Poor	AdequateCustomer Service Adequate	GoodCustomer Service Good	GreatCustomer Service Great

Please explain: *

How likely are you to recommend Harbor to a colleague?

Selected Value: 0

Choose a value between 1 and 10

Can we contact you to find out who you might recommend us to? *

Can you recommend any process improvements for us in the following areas: *


Project scoping and proposal	Project scoping and proposal
Services	Services
Deliverables	Deliverables
Communication	Communication
Project closure and billing	Project closure and billing

Please explain: *

May we contact you to follow up on these responses? *

In the future, would you be willing to take this survey again? *

In your own words, please provide a brief review of Harbor:

May we use your voluntary review in our marketing materials? *

If yes, how would you like to be referenced?

Reference:

Your responses to this Client Satisfaction Survey will remain anonymous and will be utilized for improvement purposes.

Thanks,

Harbor